Accessibility and support for Saga Holidays
Accommodation
Assistance dogs
Airlines must accept all assistance dogs for air travel without charge, unless a second seat is required. Dogs will normally sit in the space on the floor in front of the seat. If it is not possible for the dog to sit there or the dog is of a larger breed, then an airline may charge for a second seat in order for there to be enough floor space for the dog to lie down.
Mobility aids
Transport and transfers
If you are taking a wheelchair or scooter away with you, it's important we are made aware of this at the earliest opportunity so we can ensure that the coach will have space for this.
Regrettably, if you are unable to manage the steps on to the transfer coach, you will be unable to be transported to the hotel using our group coach transfer. Please let us know at the time of booking if this is the case and we will enquire about making private transfer arrangements for you instead which may be at additional cost to you.
You may choose to book a National Express coach ticket through Saga to take you to your departure point or UK hotel. If you are planning to travel by National Express coach and have a disability which requires assistance, please see the National Express website for information relating to the help that National Express can provide.
Please contact us if you would like to book coach travel and make sure you mention any requirements you may have.
If you have a disability or reduced mobility, you are entitled to support under Regulation 1371/2007 when travelling by rail.
If you are booking rail travel to take you to your departure point or UK hotel, you will find all the details of the help available on the National Rail website.
Travelling by air
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