FAQs

You can browse full day-to-day itineraries for each tour via the specific holiday page on the website; alternatively, you can order or download a brochure.

We will send your full holiday itinerary with the Holiday Confirmation once your booking has been confirmed.

If you're unsure of whether a holiday is suitable for you, please see our accessibility and support section for more information.

Escorted tours

Each of our escorted tours has a pace guide rating from 1 to 4, with 4 being the most strenuous. You'll see these ratings within the holiday details both in our brochures and online. It's important you contact us if you are in any doubt regarding the suitability of a tour.

More information on our pace guide and ratings

Hosted hotels

Our hotels can vary in terms of the facilities they offer to guests with reduced mobility or disabilities. It's therefore essential that you discuss your requirements with one of our travel advisors at the time of booking. They will be able to check the hotel's suitability for you to ensure you make the right choice.

Our travel advisors are able to support you with your booking. Please use the webchat on our website (the blue-green button in the bottom-right corner). Alternatively, you can contact us.

Please note the following advice is only valid for British citizens.

Travel to a non-EU country:

Some countries require at least six months validity beyond your planned date of return travel. You should check the expiry date on your passport and view the FCDO travel advice for the destination(s) you are visiting for confirmation of the specific rules.

Travel to an EU country:

It is very important that you check your passport carefully as the rules have changed post-Brexit. Check the passport issue date: Your passport must be no more than 10 years old when you enter your destination country.

Check the passport expiry date: For most EU countries you must have at least three months validity beyond your planned date of return travel. You should check the expiry date on your passport and view the FCDO travel advice for the destination(s) you are visiting for confirmation of the specific rules.

Whilst premium and fast track options are available, standard passport renewals can take up to 10 weeks, so you should take action as early as possible.

Unless otherwise stated, accommodation is provided in standard rooms, which are allocated at the discretion of the hotel. These are typically twin or double-bedded rooms, most of which feature a private bath or shower and toilet. In some instances, facilities may consist of a shower and toilet only.

On cruise ships, all cabins include shower and toilet facilities as standard.

In certain locations—such as rainforests, safari lodges, or desert regions—accommodation may be in lodges or campsites. In these areas, standards can vary and en suite facilities may not always be available.

Should you wish to request an upgrade to a different room category, this may be possible depending on availability and the range of room types offered by the hotel. Please speak to our team if you would like us to explore this option on your behalf.

The hotel ratings we show are aligned with official local ratings, where such a system exists. In countries with no official hotel grading system we have graded the hotel based on our interpretation of quality, in line with the expectations of our customers.

Local standards do vary considerably, and official local ratings should be judged in line with other hotels in the same country, rather than against UK standards.

The names and addresses of the hotels you will be staying at will be on your final travel document.

If you need these details in advance of receiving this document, please email [email protected].

Of course. The best way to do this is to update your communication preferences at Manage my booking or call our after sales team.

Please note that mailings are planned in advance, so it might take up to six weeks for you to receive your final brochure from us.

If you wish to make any changes to your holiday after your holiday confirmation has been issued – for example, a change to your chosen departure date or hotel – we'll do our best to accommodate, but it may not always be possible.

Requested changes must be made by the person who made the booking. You will be asked to pay an administration charge of £25 per person, and any further cost we may incur in making the alteration.

Be aware that costs may increase as your departure date gets closer, so you should contact us as soon as possible.

Note: Certain travel arrangements (for example, flights with low-cost airlines) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.  

It's often possible to extend your holiday - please contact our after sales team to talk through your options.

The easiest way to do this is by accessing your booking via the Manage my booking section of the website. Otherwise you can contact our after sales team who can update them for you.

You are welcome to cancel or change your booking - just get in touch.

You’ll be charged our normal cancellation or amendment fees. You’ll find these in our Booking Conditions.

Whilst we'll let you know if there is anything mandatory needed for your holiday, it is your responsibility to ensure that you understand and adhere to all entry requirements for the countries you’re visiting (and what’s required upon your return to the UK).

Our partners at CIBTVisas have created an accurate tool to help you easily check requirements. In addition, the Foreign, Commonwealth & Development Office’s travel advice contains information on entry requirements.

Passport and visa requirements can change before departure; therefore, we recommend you regularly familiarise yourself with the latest requirements. We’re unable to accept any responsibility if you cannot travel because you have not complied with any passport/entry/immigration requirements.

Currently, if you're a British passport holder you do not need a visa if you’re planning to spend less than 90 days in any 180-day period, in any Schengen country.

The Schengen area comprises 29 countries where people can travel freely without border controls, including 25 EU member states and four non-EU countries.

Here's a breakdown:

25 EU Member States: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

4 Non-EU Countries: Iceland, Liechtenstein, Norway, and Switzerland.

No, airport transit visas are not required for British citizens.

However, if you are flying via a non-Schengen Area country then we recommend you check this with the relevant embassy.

Please note the following advice is only valid for British citizens.

Some countries require at least six months validity beyond your planned date of return travel. You should check the expiry date on your passport and view the FCDO travel advice for the destination(s) you are visiting for confirmation of the specific rules.

It is very important that you check your passport carefully as the rules have changed post-Brexit.

Check the passport issue date: Your passport must be no more than 10 years old when you enter your destination country.

Check the passport expiry date: For most EU countries you must have at least three months validity beyond your planned date of return travel. You should check the expiry date on your passport and view the FCDO travel advice for the destination(s) you are visiting for confirmation of the specific rules.

Whilst premium and fast track options are available, standard passport renewals can take up to 10 weeks, so you should take action as early as possible.

Passport and entry requirements can change before departure and whilst we’ll tell you if there are any material changes, it’s your responsibility to ensure that you understand and adhere to all entry requirements for the countries you’re visiting. We recommend you regularly familiarise yourself with the latest requirements.

We’re unable to accept any responsibility if you cannot travel because you have not complied with any passport/entry/immigration requirements.

In general, you should apply for your visa around 10-12 weeks prior to your departure date (exceptions may apply). For all tours where a passport is required to be sent to an embassy, it should be noted that once your passport has been lodged with the embassy, you’ll be unable to retrieve it until the visa has been issued. It’s important that you do not require your passport during this period. Saga Travel will not be liable if any delay occurs within an embassy. If you have already made other travel arrangements, please contact us prior to making your reservation.

Customers must obtain their own visas. Should you require assistance with your application, Saga has partnered with CIBTvisas (0844 800 4650) for this purpose. They’ll provide guidance with the required documents; complete application forms online on your behalf; review your application before it’s submitted to the respective consulate or embassy thus avoiding delays; check the issued visa; and despatch your passport securely as per your instructions. Saga Travel visa applicants receive discounted rates compared to CIBTvisas’ retail/public fees.

Travellers who are not British citizens can also check their visa requirements and usually, CIBT can assist with most nationals who reside in the UK. Their operating hours are Monday-Friday, 9am-6pm.

Please note you’ll be dealing with CIBTvisas direct and, whilst we recommend CIBTvisas, we will not be held responsible for any delays or problems encountered. In the event of cancellations or alterations to your holiday, our booking conditions apply, and we will not be held liable for any costs you may incur as a result. You’ll also be responsible for advising CIBTvisas of any changes or cancellations.

Other visa procurement providers are available, and it may also be possible to obtain your visa independently (sometimes at a lower cost), via the relevant country’s embassy website. Please visit the Foreign, Commonwealth & Development Office (FCDO) website, which provides up-to-date information and advice on each country’s entry requirements.

You'll need to arrange your ESTA yourself if you're travelling to or transiting through the US.

Immunisation requirements can change without notice and inoculations/precautions can be specified as a condition of entry, or just as an advisable precaution only. We'll advise you of any destinations that stipulate compulsory inoculations as a condition of entry.

For other immunisations, local conditions are subject to change and we strongly suggest that you consult your GP or one of the specialist vaccination centres for more detailed and current information at your time of travel.

The Department of Health also offers travellers health advice on travelhealthpro.org.uk, fitfortravel.scot.nhs.uk or dh.gov.uk/travellers.

We publish the latest information on our travel updates page.

If we need to make any changes because of global events we’ll get in touch to talk them over.

It’s a good idea to bring foreign currency for any excursions you’re going to take. You can also pay by credit or debit card in plenty of places – though you might want to check fees and let your card provider know you’ll be travelling.

It’s best to check with your mobile phone provider before travel in order to avoid unexpected roaming charges.

Following the UK’s exit from the EU, the Global Health Insurance Card (GHIC) has replaced the former EHIC. You can apply online at nhs.uk, free of charge.

The card lets you obtain medically necessary state healthcare in most European countries (exceptions apply) at a reduced cost or sometimes free of charge.

Be aware it isn’t a replacement for travel insurance.

Just go to the UK government foreign travel advice website.

You'll need to arrange your ESTA yourself if you're travelling to the US on an Escorted Tour.

If you need a visa for your Europe hotel holiday, we’ll send you the form about eight weeks before you leave. If it hasn't arrived by then, please get in touch or email us at [email protected].

If you need a visa for your Escorted Tour, you'll need to arrange this yourself. Find advice on what to do at CIBT and the FCDO. Generally, you should apply for your visa around 10-12 weeks before your tour.

You’ll receive your final holiday documents via email approximately 21 days prior to your departure.

Many of our tours have optional excursions that are available (and in many cases recommended) to be pre-booked. Details of these will be sent to you along with your holiday confirmation and can also be viewed within Manage My Booking.

If you want to add an excursion to your booking, then you can contact our after sales team.

They’re a great way to see more of the places you visit. Most excursions have an experienced guide who’ll answer questions and tell you lots of fascinating facts and stories about the place you’re visiting.

We recommend comfortable, low-heeled shoes.

If you’re visiting churches, cathedrals or other holy places, please dress modestly – so no shorts or bare arms.

Please also bear in mind that some places – especially museums – don’t let you carry bags and cameras. You might need to pay to check them into a locker or safety deposit box.

We don’t include them in the price. You absolutely don’t have to tip your guide or driver, but they’ll always appreciate it if they’ve made a difference to your day. We'll leave the amount up to you.

No. You’ll need to buy refreshments unless we say otherwise when you book.

Yes. A host or tour manager will join you on your tour.

You can smoke or vape where it’s allowed in public places, but not when you’re on our coaches.

By debit or credit card, or by cheque.

Please make cheques payable to Saga Holidays with your name, address and booking reference written on the back. Then post them to Saga PLC, 3 Pancras Square, London, N1C 4AG.

If you book an excursion in resort, you can pay by any Visa or Mastercard credit card. Local currency may also be used but it'll depend on where you're going.

You can change to another excursion up to 72 hours before the day your holiday starts.

If you cancel completely or make a change within 72 hours, you’ll still need to pay the full excursion cost (unless you have a medical certificate to show why you’re cancelling so late).

The price includes all entry fees for sites and attractions unless we say otherwise. Our prices are right when we publish them. They might go up though – especially if you’re booking while aboard.

We’ll give you approximate times. So please check the Saga noticeboard or ask your Saga host for exact timings.

Your booking will cover you on our excursions for loss or damage during (or to do with) an excursion up to twice its cost. This excludes death or personal injury caused by our negligence.

You can read through the excursion details or ask one of our team. We’ll be happy to give you advice about whether a particular excursion is right for you – for example, if you have walking difficulties or an impairment.

It’s your decision, ultimately. (Unless we’re worried you won’t be safe or could cause problems for other people on the trip.)

Yes, they can. We do everything we can to give you accurate information, but sometimes details can change.

We’ll of course try to let you know about any changes to excursions before you go. But sometimes something might even change during the trip. If there’s a major change you’ll be able to cancel with no charge.

Sometimes, very unusually, we might cancel an excursion if we think it’ll be unsafe or for some reason outside our control. Excursions also have minimum and maximum numbers and are covered by our booking conditions.

We'll try our best to refund you within 14 days of your return however if you’ve not had your refund after this time, you can email us at [email protected] and we'll investigate this for you. If you booked your holiday via a travel agent, we will issue your refund via your agent and you will need to contact them for your refund.

You check in online.

You’ll see the details after you’ve checked in online. You can see when check-in opens and find out about where you’re sitting, and about assistance and support.

You can take small amounts of liquid but there are tight restrictions. Please check hand luggage restrictions at UK airports for full details.

If your airline needs extra details for the Advanced Passenger Information system, we’ll let you know when you book. It’s also a good idea to keep your details up to date in Manage my booking.

These are the hand luggage restrictions at UK airports.

• European flights: at least two hours before your flight.

• Long haul flights: at least three hours before your flight.

• UK domestic flights: at least one hour before your flight.

Don’t worry though: we’ll include these details in your final travel documents.

We’ll let you know in your final travel documents, which you’ll get around two weeks before you leave.

If you are want to book an airport hotel, lounge or parking, we recommend talking to our partners at Holiday Extras. They can find out your terminal details from your flight numbers (which are on your confirmation invoice and in Manage my booking).

To book with Holiday Extras, either go through their website or call them for free on 0800 093 5431.

Whilst we don’t have airport representatives at UK airports for all of our overseas holidays, we do have Duty Officers at the end of the phone 24 hours a day, 7 days a week should you need any assistance.

Their telephone number is 01303 771999.

This will depend on local guidelines, as your Tour Manager may not be allowed in the terminal building. However, they will make sure they are positioned outside in a space where you will be able to find them easily.

Each airline has their own set of requirements for travel. Please follow the link to your chosen airline where you will find all of the important information you will need to bear in mind ahead of your flight.

• Air Canada

• British Airways

• Cathay Pacific

• Easyjet

• Emirates

• Eurostar

• JET2

• KLM

• Lufthansa

• LATAM

• Norwegian

• QANTAS

• Ryanair

• Uzbekistan Airways

• Virgin

As outlined in your travel documentation, airlines do reserve the right to amend seat allocations at any time, including on the day of departure. In many cases, if you are reassigned a seat of a similar type and value, refunds are not typically issued.

However, policies do vary by airline.

If your seat has been changed and you believe you may be eligible for a refund, we recommend contacting the airline directly. Should you need any supporting information—such as your booking or seat confirmation details—please don’t hesitate to get in touch with our customer services team at [email protected]

Please contact our after sales team.

We’ll send them with your holiday confirmation. And you can also see them in the documents section of Manage my booking . If you haven’t booked yet, you can check our booking conditions.

Saga holidays are for anyone aged 50 or over. A travelling companion or family member travelling with you may be aged 40 or over"

No, it’s fine. It normally just means there aren’t any spaces left. If there are any issues with your booking, we’ll get in touch to let you know.

You can message one of our live chat team with the blue ‘chat now’ button on the right of the screen, when available.

For assistance with booking your Saga holiday, please contact a member of our sales team.

For assistance after your holiday has been booked, please use the Manage My Booking section on our website. Alternatively, you can speak to a member of our sales team.

Where a hotel has a swimming pool, the period when the pool is available is at the hotelier’s discretion and is often seasonal. This may be affected by weather or essential maintenance.

During local and national holidays, certain facilities and museums may not be available and therefore sightseeing tours and shopping may be limited.

Rest assured your tour manager or Saga host will do all they can to ensure you still get the best out of your destination with recommendations and tips on what to see and do.

Legal requirements regarding the use of seatbelts on coaches vary from country to country. We believe health and safety is paramount and so we will not use any seat that does not have another directly in front of it, unless a seat belt is fitted. The tour manager will implement the system of seat rotation; this may exclude certain seats where seat belts are not fitted.

Where the coach on tour has Wi-Fi, this will be indicated in the list of inclusions. Wi-Fi on board coaches is only suitable for light internet browsing, may have a restriction on the total number of users at one time, and availability may vary as connections are dependent upon the local signal strength of mobile networks. The service may also not be fitted to transfer coaches or those used for local services.

Despite the fact that single rooms carry a supplement, single accommodation is sometimes not of the same size as twin/double accommodation. This is particularly the case in Europe due to the age and character of many hotels. Single rooms may not always be in the same area of the hotel as a twin/double, and the single supplement does not necessarily mean a twin/double room will be provided for single occupancy unless specifically stated.

Yes, whether you’re on a solo holiday or not, you’ll always be able to return to the comfort of your own room. This gives you space whenever you need it, as well as comfortable surroundings where you can rest and get ready for the day or night ahead.

Please refer to your policy booklet for details of what activities are covered.

To travel on a Saga holiday with our optional travel insurance the lead booker must be over the age of 50, while additional travellers can be aged 40 or over.

There is no upper age limit.

Unfortunately, this is not possible as our optional travel insurance is a set price for all travellers, subject to a medical screening.

Yes. You’ll need comprehensive travel insurance covering your holiday.

We include optional Saga Holidays Travel Insurance with all our overseas holidays. It’s underwritten by Astrenska Insurance Ltd and includes extra cancellation rights. You’ll need to answer some questions about your health before you take it out. See what's covered.

If you don’t want our optional Saga Holidays Travel Insurance, we’ll take it off your price and you can arrange your own cover.

Yes, the European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) is not a substitute for travel insurance – It is complementary to it.

An EHIC or GHIC does not cover you for all the medical costs that you can incur or for repatriation, lost baggage, or cancellations.

You may cancel your Saga optional travel insurance policy at any time prior to your departure date and receive the relevant discount.

Please contact us free of charge on 0800 988 5877 to speak to our Insurance Department.

If you have optional Saga Holidays Travel Insurance and your health changes, please tell us as soon as you can. This means we can make sure you stay covered. Just call us for free on:

For European and long-haul holidays: 0800 988 5877

If you need to discuss any matters concerning your optional travel insurance, please contact the Holidays Customer Care team by calling free on 0800 988 5877.

If you need to get in touch with us for any other reason, please visit our contact us page.

Non-UK residents can travel with us. However, we are unable to offer our optional travel insurance to non-UK residents. For more information, please refer to our policy booklet.

An excess of £70 will apply to each claim as follows:

• Section 1: Medical and associated expenses

• Section 2: Curtailment

• Section 5: Baggage

• Section 6: Money and documents

• Section 10: Travel delay (other than compensation for each 12-hour period where no excess applies).

At Saga we offer comprehensive cover to suit your needs when joining your Saga Holiday.

To enable us to do this we require details of your medical health so that we can assess whether we can offer insurance to suit your needs.

Yes. If you’re planning on travelling more than once a year our annual travel insurance, arranged by our sister company Saga Services Ltd, may be a better choice.

It gives you up to 120 days of total cover a year or up to 45 days per trip (which you can extend unless you’re travelling to the USA, Mexico, Canada and the Caribbean Islands). It also gives you a discount on Saga holidays or cruises. The policy is underwritten by Astrenska Insurance Limited.

Just call us on 0800 015 8055 or get a quote online to find out more.

If we can’t give you optional Saga Holidays Travel Insurance underwritten by Astrenska Insurance Limited, we may be able to offer you standalone travel insurance, provided by our sister company Saga Services Ltd. To find out more please call 0800 015 8055 or get a quote online.

Yes, we are. That means we may be able to help cover you if you have a serious medical condition. Find out more about the Money Helper travel insurance directory.

If you would like to receive your documents in a different format (large print, audio or braille), please contact us on 0800 300 600 so we can discuss your needs.

Losing a loved one is always difficult. We understand that organising the administration of your loved one’s estate can feel like a long and arduous task, so we are committed to providing you with guidance and support during this challenging time.

Please call one of our specialist team members on 0800 988 5877 or email [email protected].

Our team will ensure any policies and bookings are cancelled, discuss any refund available and stop any future promotional mailings and emails (this can take up to six weeks). We will need confirmation of the executor details to progress with any refunds that may be applicable.

Here are some support services you may also find helpful:

Cruse

A freephone national helpline staffed by trained bereavement volunteers who offer emotional support to anyone affected by bereavement.

Phone: 0808 808 1677

Marie Curie

A free support line and a wealth of information and support on all aspects of bereavement.

Phone: 0800 090 2309

If you use a text relay service in other areas of your life, rest assured we can also interact with you this way. For more information on how to use this service in conjunction with Saga, please refer to your usual text relay service provider.

Life can be unpredictable; when the unexpected happens, we all need extra support. There are no hard and fast rules around how our personal circumstances can impact us, which is why it’s important to let us know. We can make sure our colleagues offer you the right level of support during your booking journey, and when you're on holiday with us.

If you have an insurance policy or are looking to purchase insurance with us, you can inform us of any additional support you may need.

You may require additional support if:

• You have a physical disability (either temporary or permanent)

• You’re living with a mental health condition such as dementia

• You’re living with learning difficulties

• English is not your first language

• You have caring responsibilities, or are cared for

• You’ve recently lost a loved one

• You have a long-term illness

• You have a hearing, sight or speech impairment

• You have experienced a significant life event, such as a relationship breakdown or financial loss

• You just require a little bit of extra help.

You can contact us by calling 0800 988 5877 or emailing [email protected].

We're only too happy to help. We understand that insurance can be complicated and it's important that you're comfortable and confident that your insurance meets your needs.

If you would like an explanation about the wording or the policy, please let the person you're talking to know.

Don’t be worried about asking questions:

• Don’t be afraid to ask us to repeat a question

• Please tell us if you need us to slow down or speak up

• If you would prefer us to speak to someone you trust who you would like to make decisions on your behalf, just let us know

• If at any time a call becomes overwhelming, please let the call handler know, and we’ll call you back once you’ve had a break.

It can be worrying after you've received a suspicious phone call, text, letter, or email, or you've been visited by a cold caller who you're not sure is genuine. Unfortunately, there has been a rise in scams since the COVID-19 pandemic.

We’ve set up the Saga Fraud and Scam Helpline for all Saga customers. This 24-hour helpline is provided by Arc Legal Assistance. It's free and you can call any time of the day or night to talk to a trained adviser in complete confidence.

Simply call 0800 656 9921 and quote 'Saga Scam Helpline'.

Just go to our online Manage my booking service to log in. Or you can find the link at the top of the page on the Saga website. Only the lead passenger can log in. You’ll need your booking number, surname and date of birth.

On Manage my booking you can:

• pay online

• update your details

• book excursions

• book our VIP door-to-door car service

• see your itinerary, room or cabin and flight details.

​Our nationwide return shared chauffeur service is currently included on all our escorted tours. From 1 April 2026, it will also be included on our hotel stays. ​

​

Our nationwide return shared chauffeur service means a driver will pick you up from home and take you to the airport. Then they’ll be waiting at the airport when you get back, ready to whisk you back home again. 

All escorted tours include our nationwide return shared chauffeur service. Find out more.

If anything changes (like flight times), we’ll take care of things for you. If you’ve already booked, you can book the car service or get a quote online or get in touch.

We’ll tell you in your final travel documents a couple of weeks before you leave. We plan our journeys carefully so we can’t make any changes to those times.

They’ll be waiting in the arrivals area holding a card with your name. So they should be easy to spot.

Please call us on 01293 450570. The line is open 24/7.

We plan for one large suitcase per person. If you’re going to take more, please let us know so we can make sure the car we send is big enough.

We use executive cars for up to two people and multi-purpose vehicles (MPVs) for three or more people. We’ll let you know what sort of car we’re sending in your final travel documents, next to your pick-up time.

It depends how far you’re travelling. Your driver will check with you when they pick you up.

You might share the journey with up to three or (very occasionally) five other passengers in one of our larger MPVs. You won’t be cramped though: you’ll always have room to stretch out and stow your luggage.

If your trip is under 100 miles, it might add up to 30 minutes to the journey. If it’s over 100 miles it might be up to an hour.

The best way is to pay online at Manage my booking. We don’t charge for debit or credit cards. (We don’t take American Express.)

You’ll need to pay a deposit for each guest when you book:

• For Escorted Tours - £250 for Short Haul and £395 for Long Haul, or 10% of the holiday cost, whichever is more.

• For Hosted Hotel holidays – £195.

You may need to pay a higher deposit or full payment on some holidays, but we'll let you know when you book.

You can pay by debit or credit card for no extra charge. (We don’t take American Express.)

We process refunds within 28 days of updating your booking. If we’re refunding to a debit or credit card, it can take up to ten days after we've processed your refund for the money to reach you. If it hasn’t arrived by then, please get in touch.

Log in to Manage my booking and go to the ‘payment history’ section. You’ll see what you’ve paid and when, as well as anything left to pay.

Once you’ve booked, write your booking reference number on your voucher and send it to 3 Pancras Square, London, N1C 4AG.

We only accept vouchers for your final balance – you can’t use them for deposits.

We understand that many customers prefer to plan their holidays early to secure their ideal tour and date, and we strongly recommend this since availability can become limited as the departure date approaches. While our holiday prices may fluctuate, our Price Promise ensures that once you book, the price of your holiday will remain fixed. You won’t face any surcharges, even if our costs go up. Additionally, our Flexi Deposit allows you to change your booking to a different date or tour without any fees, as long as it’s done before your final balance is due.

Despite the fact that single rooms carry a supplement, single accommodation is sometimes not of the same size as twin/double accommodation. This is particularly the case in Europe due to the age and character of many hotels. Single rooms may not always be in the same area of the hotel as a twin/double, and the single supplement does not necessarily mean a twin/double room will be provided for single occupancy unless specifically stated.

Yes, whether you’re on a solo holiday or not, you’ll always be able to return to the comfort of your own room. This gives you space whenever you need it, as well as comfortable surroundings where you can rest and get ready for the day or night ahead.

Yes. A lot of people might be travelling solo for the first time and may share the same concerns as you. We’ll organise activities, allowing you to get to know your fellow travellers and experience attractions firsthand.

Of course – you’re more than welcome to join any of the regular departure dates for these tours. Groups tend to be a mix of couples, friends, families and single travellers, so there’s always a lovely, friendly atmosphere.

Not if you don’t want to. You can head along to an informal dinner led by your tour manager – they’ll let you know when and where to meet.

We’ll provide plenty of opportunities for you to get to know other solo travellers. That said, you’ll always have the freedom to socialise as much or as little as you want.

First of all, find out what we offer on our accessibility and support page. It’ll give you a good idea of how we can help you get the most out of your holiday.

If you’d prefer to talk to someone, get in touch with our guest experience team before you travel.

If you’ve already booked and haven’t asked about assistance yet, please let us know at least 48 hours before you leave.

If you would like support and assistance regarding your connected travel insurance, we offer numerous tools and services to help you.

Yes, you can upgrade with most scheduled airlines. To find out more and get prices, either use our online chat or get in touch.

Some of our hotels offer room upgrades. If you’d like to find out more, use Manage my booking or call us:

For European holidays: 0800 9885 886

For long haul holidays: 0800 9885 886

If there’s something specific you need or want, just call us for free:

For European holidays: 0800 9885 886

For long haul holidays: 0800 9885 886

We’re more than happy to help you track down any new friends you meet. But we can’t share other people’s contact details. We can send them your details so they can get in touch though.

If you’d like us to do that, just email us at [email protected] with as many details about them as possible.

We work hard to make sure our holidays go smoothly. And if they don’t, we want to hear about it. So if there’s anything you aren’t happy about, please mention it to your tour manager or Saga Host so they can sort things out.

If you’ve already spoken to them and still aren’t happy, please email us at [email protected]

If you’ve given us your email in Manage my booking, we’ll send you a survey a couple of days before you return from your holiday.

• Flights: if your luggage goes missing at the airport or arrives damaged, you’ll need to report it to the airline or baggage handler. They’ll ask you to fill in a property irregularity report (PIR). They’ll either use this to track your luggage or you can use it to claim for damage with your airline. It’s important to report any damage before you leave the airport.

• Car service: please get in touch as soon as possible so we can track down your luggage quickly and arrange its safe return.