)
Meet your Saga hosts
What truly sets our holidays apart from the rest are our friendly and knowledgeable hosts. The best in the business, they are specially trained and on hand throughout your entire stay. They will welcome you on arrival, host a drinks reception and make sure you get the very best out of your holiday with us.
Perhaps you’ll want to find out where the best cake is served in town, or maybe you’d like a bus timetable so you can get out and explore. From helping you plan excursions or organising social drinks with other guests to simply taking the time to chat, all our hosts are at your service. They either live on site or very close by, so you can be sure to get hold of them throughout the day.
Our hosts are full of knowledge when it comes to their destinations – so you can ask them anything.
Want to find out about the cultural differences you might experience? They’ll be able to explain any that you may not be aware of, whether it’s related to food, tipping, or your daily activities and excursions programme.
Not only can our hosts help you settle in, they’ll also provide helpful information to help you make the most of your time away.
Here’s what you can expect from your dedicated Saga host.
Hear from our behind-the-scenes specialists about how our hosts make a holiday.
Meet our hosts
Dependable, welcoming and friendly, some of our Saga hosts reveal why they love doing what they do.
)
Rita Whitelaw, Costa Calero, Lanzarote
"What I love most about my job as a Saga host over the last 12 years is the guests. They have some remarkable stories to tell and it’s wonderful to learn more about them. Nothing is too much trouble for me. I listen to what guests want from their time in beautiful Lanzarote, which has been my home for 24 years, and help to make sure they get the best out of their holiday."
)
Belen Lantazon, Juan de la Cosa, Spain
"I love making the guests feel like they’re part of the family at Hotel Juan de la Cosa. My goal is to make them have an unforgettable holiday by helping to personalise experiences from cultural activities or just fi nding a peaceful spot to relax. I selfi shly want to be part of guests’ holiday memories so for years afterwards they remember it with fondness! It’s important for me to create a welcoming and enjoyable atmosphere."
)
Christopher Duncombe, Fuerte El Rompido Hotel, Spain
"How we make our guests have a better holiday is that we are here for them face-to-face to help them with anything they need. It’s not like having a visiting rep who pops in once a week to book trips. We are there for every guest, if needed. That is what I feel makes Saga hosted holidays unique."
)
Silvia Sánchez, Hotel Port Dénia, Spain
"I’ve been welcoming guests to Port Dénia since 2002 – and continue to enjoy meeting so many interesting people. For those who want to explore more of the area, I love sharing all I know about local festivals, concerts, markets, good walks and holiday experiences. Nothing is too much trouble, and I am always here to help, if needed.”
We hear from Gioiella ‘Joy’, Saga host at the charming, family-run Alle Dolomiti, who tells us what she loves about her role.
Frequently asked questions
Your host may not be at the airport when you arrive, as flights often come in at different times throughout the day. But don’t worry – one of our friendly transfer team will be there to meet you, holding a clearly marked sign so they’re easy to spot.
Absolutely! Your host will be delighted to help make your anniversary extra special. Whether it’s a small surprise, a celebratory treat, or a memorable moment during your stay, we’ll do our best to make it one to remember. Just share the details with us before you travel so we can plan accordingly.
If you fall ill during your trip, your safety and wellbeing are our top priority. We provide 24/7 assistance to ensure you receive the necessary medical attention.
Depending on the severity of the illness, we will help you access local healthcare services, and our duty office team will be there to support you every step of the way.
We strongly recommend our included travel insurance that covers medical expenses and potential trip disruptions. You can opt out, but this ensures you can travel with peace of mind, knowing we’ve got you covered should anything unexpected occur.
Yes, these are only available to purchase in resort. Plus, plenty of activities will be organised throughout the week, all led by your host.
If you have any issues during your stay at the hotel, don’t hesitate to contact your host right away. They’re here to help and will work closely with the hotel to sort things out. We kindly ask that you let us know about any problems before you check out – this gives us the chance to make things right while you’re still enjoying your stay. If you wait until after you’ve returned home to reach out, it might limit how much we can do to resolve your concerns.
Yes! Many of our guests travel solo, and they find it a wonderful way to meet new people and share experiences. Our hosts are always on hand to support you - whether that’s by connecting you with other travellers or simply checking in regularly to see if you need anything.
Our hosts know the area you are visiting really well. We start off each holiday with an orientation of the hotel’s surrounding area, so you can become familiar with where you’re staying. The host will also organise other trips and walks, sometimes a little further afield.